Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
Quickly make a payment, view your usage and more using our digital tools.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pay your electric bill at a SMUD pay station location

  • Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
  • Credit cards are not accepted
  • Payments will post to your account on your payment date

Find a pay station near you

Enter your starting address


Bank bill pay

Make payments from your checking or savings account using your bank's website.


Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.


Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA


Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM


Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

To sign up:

  1. Complete the online application form, print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email


Senior identification

If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment.


Third-party notification

If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment.

For more information, please call 1-888-742-7683.


Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.


Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a set bill amount for 12 months at a time with the flexibility of a due date range that fits your schedule.
不需要等待邮件.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Keeping employees, customers and our community safe is a top priority at SMUD. Our customers are our owners, so we all have a stake in keeping watch in our neighborhoods and avoiding unnecessary costs due to theft or damage.

You can help by submitting a report for the following incidents:

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM - 7 PM
  • Business offices: Monday - Friday, 8 AM - 6 PM


Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Get directions

Additional resources

Know what to look for when you receive calls, emails or in-person visits. Report a scam.
Learn more about losses due to service interruption. Download and complete a claim form.